Lunarcana.com ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.
Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.
An additional $17.00 charge will be applied for change of address, or location change after order ships (per box).
An email with tracking information will be sent to you once your order has shipped.
Contact us at RETURNS@LUNARCANA.COM with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip, if damaged please include a picture (please no zip files).
All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
Lunarcana accepts returned items that are in resalable condition purchased less than 3 months ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited.
Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Lunarcana.
Lunarcana.com is required to charge Massachusetts & California sales tax on orders to be delivered to addresses within the State of Massachusetts or California. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
Customer Service Hours
Our customer service team is available Monday through Friday 9:00am – 5pm PST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
- 11/22: Thanksgiving
- 12/25: Christmas Day
- 1/1: New Year’s Day