“There is no greater power than the one others do not believe you possess.”
― Luis Marques, Book of Orion – Liber Aeternus

 

Question What payment methods do you accept?
AnswerLunarcana accepts MasterCard, Visa, Discover, Money Orders, and PayPal payments, as well as Personal Checks (which will be held for 2 weeks to clear).

*If your check bounces or you do a chargeback on your credit card or PayPal account a $35.00 fee will be applied to the amount due. If payment is not remited promptly you will be sent to collections. No orders will be shipped when account is past due.

Question Do you charge sales tax?
AnswerLunarcana is required to charge Massachusetts, as well as California sales tax on orders delivered to addresses within the State of Massachusetts or within the State of California. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
Question What is your return policy?
AnswerNo merchandise will be accepted or replacements issued without prior approval to return such merchandise.

Email returns@lunarcana.com

Please include your order number, who picked, who packed, was the item missing or damaged, if damaged please attach a photo, No Zip files please. And last but not least do you want a replacement, credit on your account or a refund.

If the item(s) need to be returned you will be given an RMA # this needs to be on the outside of the package. Inside the box, include the order number that you are referring to so that we can properly credit your account.

Lunarcana accepts returned items that are in resalable condition purchased less than 3 months ago.

Oils that have been transferred into plastic containers are NOT considered to be in resalable condition.

Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee.

Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.

Discontinued items are not credited.

Question What if a product arrives damaged?
AnswerIf you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. Lunarcana will credit your account or upon your request, replace any merchandise that is missing from your order or received in damaged condition. We will request the following information from your invoice – Who Picked and Who Packed the order, and was it packed well? No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Lunarcana.
Question What is your privacy policy?
AnswerLunarcana does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email.
Question Do you ship internationally?
AnswerIt is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.

All items sold and distributed by Lunarcana are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.

Question What is your shipping policy?
AnswerLunarcana ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

An additional $14.00 charge will be applied for change of address, or location change after order ships (per box).