“There is no greater power than the one others do not believe you possess.” ― Luis Marques, Book of Orion – Liber Aeternus

Question What payment methods do you accept?
AnswerLunarcana currently accepts MasterCard, Visa, Discover, Money Orders, and PayPal payments, as well as Personal Checks (held for 3 weeks to clear) and bank deposits.

*If your check bounces or you do a chargeback on your credit card or paypal account a $35.00 fee will be applied to the amount due. If payment is not remitted promptly you will be sent to collections. No orders will be shipped when account is past due.

Question What is your back order policy?
AnswerRetail Customers: When any item is put on backorder at Lunarcana, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.

Wholesale customers: We set everyone one up with Back Order Cancel, what this means is that the out of stock items will remain on your order until it comes in and you are then notified it is available for you to reorder. At that time we will cancel the item off of your order.

Question What is your return/damage policy?
AnswerContact us at support@lunarcana.com with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip, if damaged please include a picture (please no zip files).  Report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account.

All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.

Lunarcana accepts returned items that are in resalable condition purchased less than 3 months ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited.

Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.

Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc.…) will be the responsibility of Lunarcana.

Question What are your shipping policies?
AnswerLunarcana ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.

Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.

An additional $17.00 charge will be applied for change of address, or location change after order ships (per box).

Question Do you charge sales tax?
AnswerLunarcana is required to charge Massachusetts & California sales tax on orders to be delivered to addresses within the State of Massachusetts or California. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
Question What is your policy for international orders and regional laws?
AnswerIt is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.

All items sold and distributed by Lunarcna are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.

Question Does Lunarcana offer military / public service discounts?
AnswerYes. 10% off with valid ID. Lunarcana offers a public service discount to all active, reserve, and retired U.S. Military, Police, Fire, and EMS Personnel. To receive this discount you must type in the code “military” in the coupon code field during checkout AND email (support@lunarcana.com) a copy of your public service ID. Specially priced items, closeouts, or those featured on promotional mailers are not eligible for this discount. This offer cannot be combined with other discounts or offers.