“There is no greater power than the one others do not believe you possess.”
― Luis Marques,
*If your check bounces or you do a chargeback on your credit card or PayPal account a $35.00 fee will be applied to the amount due. If payment is not remited promptly you will be sent to collections. No orders will be shipped when account is past due.
Please include your order number, who picked, who packed, was the item missing or damaged, if damaged please attach a photo, No Zip files please. And last but not least do you want a replacement, credit on your account or a refund.
If the item(s) need to be returned you will be given an RMA # this needs to be on the outside of the package. Inside the box, include the order number that you are referring to so that we can properly credit your account.
Lunarcana accepts returned items that are in resalable condition purchased less than 3 months ago.
Oils that have been transferred into plastic containers are NOT considered to be in resalable condition.
Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
Discontinued items are not credited.
All items sold and distributed by Lunarcana are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.
An additional $14.00 charge will be applied for change of address, or location change after order ships (per box).